Reviews

Welcome to our Review page.

This is where community connections come to life! Here, you can explore authentic experiences shared by our valued customers, engage with fellow enthusiasts, and leave your own reviews. Whether you’re looking for recommendations, eager to share your thoughts, or simply want to see what others are saying, our Review page is your go-to destination for all things related to our products and services. Join the conversation, and let’s build a vibrant community together!

WINNERS Eyewear retailer of the year 2023

About Us

          
   Paul Shields 
 17/06/2024
 
 
   Lovely place and lovely staff. I just needed an eye checkup and they provided some sound advice. Will use again when I need a new pair!
  
 
 
       
   Vena Walker 
 07/06/2024
 
 
   Fabulous service from start to finish from Lynn and Billy.  Helping me choose the best glasses to suit my face and the best lenses.  They couldn't have been more helpful.
  
 
 
       
   Sarah Meehan 
 03/06/2024
 
 
   Amazing from beginning to end with a wide range of bespoke frames there is something for everyone. Gorgeous shop with absolutely no pressure whilst perusing. Billy and Lyn are amazing really helpful and informative and extremely patient. I honestly can’t fault my experience and I love my glasses. A HUGE THANK YOU 😍
  
 
 
       
   Nathan Colman 
 31/05/2024
 
 
   I recently had the pleasure of purchasing a new pair of glasses from The Focal Rooms, and the experience was nothing short of outstanding. From the moment I walked through the door, I was greeted with warm, friendly smiles from Lyn and Billy, and a welcoming atmosphere that immediately put me at ease.

Lyn and Billy’s combined knowledge and expertise in eyewear and vision care was evident, and for me, what truly sets The Focal Rooms apart is the personalised approach. Great care was taken to explain each step of the process to ensure I was comfortable throughout with Billy using state-of-the-art equipment to guarantee accuracy in my lenses. Choosing frames was a great experience too, thanks to Lyn and Billy’s patience and keen eye. They helped me try on several pairs, offering honest feedback and never rushing my decision.  The ordering process was seamless, and my glasses were ready for pickup sooner than expected. The fitting was impeccable, with personal adjustments made to ensure a perfect fit.

In my opinion, The Focal Rooms offers a masterclass in exceptional customer experience - from start to finish. Their professional, friendly service, combined with a wide selection of stylish frames (despite my conservative choice!) and precise eye care, made buying glasses such an enjoyable experience. I can unequivocally recommend The Focal Rooms to anyone in need of new eyewear.

Thank you so very much, Lyn and Billy - see you next time I need glasses!
  
 
 
       
   Rebecca Damsell 
 31/05/2024
 
 
   Where to even begin!
Lyn and Billy make you feel at home from the very first step into the (gorgeous!) showroom! From offering you a delicious frothy coffee to making sure you’ve tried pretty much every frame you might like in store, their attention to detail knows no bounds.
And what a choice of frames! There’s really something for everyone! These guys know their stuff and make sure they offer the best advice when picking a frame and even with choosing which lens will work best for you.
I also had an eye test and can safely say it was the most thorough eye test I’ve ever had. My mind was put completely at ease and I was reassured at every step.
I absolutely love my new glasses! And I’m so glad to have found the Focal Rooms!
Thank you so, so much!
  
 
 
       
   Ann Copp 
 22/04/2024
 
 
   Being new to the area I was delighted to find The Focal Rooms . Lynn, Billy and Alex are not only extremely professional but are three of the nicest people you could wish to meet. Nothing was rushed and honest opinions given when trying to choose frames!
  
 
 
       
   Laura Middleton 
 16/03/2024
 
 
   Such a lovely opticians with gorgeous glasses! So friendly! Also the best eye test I've ever had in my 30 years of wearing glasses!
  
 
 
       
   Dawn Evans 
 14/01/2024
 
 
   Just picked up my stunning glasses, feeling happy and confident.
Brilliant team Lyn, Billy and Alex. They're very skilled and passionate in their work and I would only now trust The Focal Rooms as my future opticians!
Well done 👏
A very happy customer. 😊 xx
  
 
 
       
   Steben Keelong 
 10/01/2024
 
 
   Fantastic service from initial appointment enquiry to after sales that seems all too rare these days.

Front of house Billy and Lyn are knowledgeable, friendly, helpful and eager to ensure the glasses chosen from a huge array of contemporary and classic frames are right for client purpose.

Back of house, optician Alex is equally friendly, thorough and professional, and keen to fine tune eye tests to find the exact prescription requirements.

Wholly recommended and deserving of custom. Thank you Focal Rooms!
  
 
 
       
   Tyra Pether 
 16/12/2023
 
 
   Fabulous experience at The Focal Rooms. Lyn and Billy were extremely patient, knowledgeable and friendly. Amazing selection of frames. The shop is like a sweet shop for anyone who loves quality eyewear.  I’m really pleased with the quality of my glasses and I would definitely recommend a visit if your looking for a real personal touch and something different from the high street.  Thank you Lyn and Billy x
  
 
 
  
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Welcome to our world of fabulous frames! At The Focal Rooms, we bring you an extraordinary collection of eyewear, handcrafted with love by top-notch designers from around the globe. We believe in celebrating individuality, and our frames are a true reflection of that belief.

Prepare to be amazed as you explore our limited editions, each one as unique as you are. And for those who crave something truly one-of-a-kind, we offer bespoke frames, putting the power of design in your hands!

Embrace your inner designer and let your personality shine through your eyewear. Discover the joy of wearing frames that are made with passion and creativity, just for you! Get ready to make a statement with your style, because at The Focal Rooms, your eyewear journey is a celebration of YOU!